Customer Feedback

Delivering great customer experience possible is extremely important to Vello. We need to hear the truth, warts and all, to make sure we deliver the best possible results across every one of the five key areas within our five star service pledge.

Five Star Service


Please can you rate us from one star (worst) to five stars (best) by clicking on the appropriate stars to the right. You don’t have to give us your name and email and you don’t even have to add any additional comments. But, if you are happy for us to add your rating and your comments (good or bad) to our website, we will need these details to ensure their validity, and to prevent spam.


FAST: Did we complete the job as quickly as we estimated?

FRIENDLY: Were we helpful and courteous at all times?

RELIABLE: Did we turn up on time and complete the job effectively?

VALUE: Did we charge what was agreed, without any nasty surprises?

KNOWHOW: Were our engineers knowledgeable and experienced?

OVERALL: Taking all things into consideration, how would you rate our service?

1 star = Poor
2 stars = Below average
3 stars = Acceptable
4 stars = Above average to good
5 stars = Very good to excellent

Please rate us

Yes No

What our clients say

I was really impressed with your entire service from start to finish. I love that your engineers came along on bikes and they were really nice and friendly helpful and clean and tidy. Highly recommended!

Jack Thackery

I think that the whole experience was brilliant! I love the guy turning up on a bike. He was friendly and professional and did a great job. He turned up on time and I was kept very well informed as to price and process. Highly recommended.

Steve B

Fantastic service backed up by great knowhow. I will always recommend Vello to my friends now. Thanks Guys!

Lee F

Brilliant service, fantastic company. Will use them again.

Dave Thomas