We know that you have better things to do than wait around for an engineer. We will get to you as quickly as we can and always by the time we say we will. We even often offer a two-hour window when you book your slot, so you are not hanging around all day waiting for us to turn up.
Regardless of how stressed you are by your broken boiler, fault radiator or leaking pipes, you will find our engineers professional, polite and good natured at all times. We choose people who are pleasant by nature, and we train them to be on their best behavior at all times.
This is one of our most important values because we know that our customers expect a job to be completed efficiently and professionally and we always aim to meet or exceed customer expectations. You can rely on Vello engineers to turn up on time and get the job done.
Value for money
We offer a flat fee of £60 + VAT per hour for plumbing repairs, £70 + VAT per hour for boiler problems and gas safe certification, and £90 + VAT per hour for emergency jobs. We also provide all materials at trade price + 10%, which is often cheaper than RRP!
Vello’s expertise is key to our reputation and that’s why a Vello plumber is always highly experienced and trained in repairing all sorts of household plumbing problems. Our engineers are fully qualified, Gas Safe registered and members of CIPHE.